Studies & articles from our diverse range of expertise
Insights
User Centricity unlocked: Customer Centricity as success factor for manufacturers’ D2C Strategies
February 2023
The term D2C is currently the subject of much discussion among manufacturers, especially in the context of e-commerce.
User Centricity unlocked: Examples for the pragmatic entry into user-centred decisions
December 2022
Probably the most important, but also the most difficult management task is making decisions.
Top 30 marketplaces in Germany and Europe
April 2022
Retailing via digital interfaces and platforms, whether webshops, marketplaces or apps, has become an integral part of everyday life for most Europeans. The Corona pandemic has once again increased the importance of online retail.
User Centricity unlocked: User centricity as a success factor at Festool
February 2023
User Centricity is a key factor for the success of almost all our projects and the cooperation with all our customers. In this interview, Cliff Pfefferkorn, Managing Partner of eStrategy Consulting, talks to Fabian Ertinger, Head of Online Marketing at Festool.
Study: Opportunities for brick-and-mortar retailers in the local online marketplaces in Germany [Update 2022]
June 2021
Physical stores in German cities and municipalities were under pressure long before the corona crisis. The trend of city dwellers relocating to the suburbs and increasing online shopping efficiency has indirectly led to stationary stores' closures.
User Centricity newly thought: Mervyn Lorde and Cliff Pfefferkorn on participation as a success factor for smart city projects
December 2021
In this conversation, our managing director Cliff Pfefferkorn and Mervyn Lorde shed light on the role that the participation of all stakeholders plays in the success of smart city projects, what distinguishes participation from the usual user-centered methods of the digital economy, and where there are parallels.
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