Future of Mobility

The Future of Mobility

Hardly any other industry that is one of our major fields of expertise is faced with such diverse possibilities and necessities of change as the mobility industry. New customer behaviour, e.g. end-of-ownership, overarching issues such as climate change and the desire for climate-neutral mobility, new customer experiences in B2C and B2B or new monetization options are just a few of them.

  • Mobility service provider
  • Automobile manufacturers
  • Provider of after sales services
  • Technology and service provider
  • Which product and service ideas exist for mobility service providers and what are valid ways of monetization?
  • How can automobile manufacturers establish a close relationship with their customers via personalized and intelligent digital services and extend their value proposition beyond the “car” product?
  • How can decentralized after-sales organizations reach their customers digitally under the umbrella of the brand and via bundled infrastructures and establish Omnichannel Commerce for services, parts and accessories?
  • How can the used car market ecosystem be digitally optimized?