Retail and Buying Centers

Service Portfolio

Digitalization at the POS

Strategies to improve the customer experience in brick-and-mortar retail based on digital solutions and technologies.

Product and Service Innovation

Identification and implementation of new value creation options – e.g. recommerce, subscription, AI – and data-driven services or new partnerships.

E-Commerce and Omnichannel

Development and/or optimization of e-commerce, as well as orchestration of all marketing and sales channels and alignment with increasingly digitalized customer behavior.

AI-driven UX and Agentic Commerce

Preparation of retail companies and buying groups for the customer behavior of tomorrow.

Marketplace Strategy

Assessment of own marketplace activities, as well as assessment of external marketplaces and integration of relevant platforms into the company’s own sales mix.

Customer First Strategies

Establishment of consistent “Customer First” mindsets and frameworks for the right alignment of innovation, AI, and digitalization projects.

Operational Excellence

Optimization and harmonization of business processes, knowledge management, and cross-team collaboration.

Process Automation

Reduction of costs and improvement of quality through AI, agents, and automation.

Strategy Design and Implementation

Translation of corporate strategies into actionable target states and transfer into implementable and measurable programs.

Program and Project Management

Planning and management of complex IT and digitalization programs.

Transformation Management

Advisory, conceptual, or steering support for transformation and change processes.

eStrategy Consulting is an established partner for digital transformation in retail. We provide support from digitalization at the POS, through e-commerce and omnichannel strategies, to AI-driven solutions and Agentic Commerce. In doing so, we bring diverse industry experience and work with wholesale and retail businesses such as retail chains, buying centers, or online retailers.